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SLAs

written by Victor Ocasio / victor@lucidtrac.io on Monday 10/24/2022 02:08 pm

Tags: Best Practices ( 47 ), SLAs ( 1 )

A Service Level Agreement, or SLA, is a contract between a service provider and a customer that outlines the terms of the services being provided. An SLA sets expectations for the level of service the customer can expect to receive and establishes metrics by which to measure whether or not those expectations are being met.

An SLA is important because it ensures that both the service provider and the customer are clear on what is expected of each other. This clarity helps to avoid misunderstandings and disagreements down the road. Furthermore, an SLA provides a mechanism for resolution in the event that there is a disagreement or dispute.

From the perspective of the service provider, an SLA gives you a tool to manage customer expectations. It also demonstrates to your customers that you are serious about providing them with quality service. From the perspective of the customer, an SLA gives them a way to hold you accountable for meeting their needs.

Creating an SLA does not have to be complicated. In fact, it can be as simple or as detailed as you need it to be. The most important thing is that it meets the needs of both parties involved.

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Compare LucidTrac to other online platforms

To help you get a better understanding of your needs by comparing LucidTrac to other online ERP / SaaS platforms.

LucidTrac offers a comprehensive solution to streamline all of your business operations.

With its fully customizable features, LucidTrac allows you to tailor the platform to meet the specific needs of your business.

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Comparing Feature	LucidTrac	Zoho CRM	Zendesk CRM	Freshdesk CRM	Salesforce CRM	Monday CRM	HubSpot CRM	Keap CRM	Sugar CRM	SherpaDesk CRM
Price	$300 Unlimited Users	$49 Avg/Per User	$149 Avg/Per User	$109 Avg/Per User	$125 Avg/Per User	$99 Avg/Per User	$99 Avg/Per User	$49 Avg/Per User	$45 Avg/Per User	$49 Avg/Per User
Free Trial	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Support 24/7	Yes	Yes	No	No	No	No	No	No	No	No
Developer API	Yes	Yes	No	Yes	No	No	No	No	No	Yes
Dashboards	Yes	Yes	No	Yes	No	Yes	No	No	Yes	No
To-Dos	Yes	Yes	No	Yes	No	Yes	No	No	Yes	Yes
Products & Assets	Yes	Yes	No	Yes	No	Yes	No	No	Yes	Yes
User Roles	Yes	Yes	No	Yes	No	Yes	No	No	Yes	No
2FA (Two-Factor Authentication)	Yes	Yes	No	Yes	No	Yes	No	No	Yes	No
Multi Method Importing	Yes	Yes	No	No	No	Yes	No	No	No	No
Documents & Templates	Yes	No	No	No	No	No	No	No	No	No
iOS/Android Apps	Yes	Yes	No	No	No	No	No	No	No	Yes
Statistics & Reporting	Yes	Yes	No	Yes	No	No	No	No	No	Yes
Storage	500G Base Node	1G	1G	1G	1G	1G	1G	1G	1G	-
Monthly Payments	Yes	Yes	No	Yes	No	No	No	No	No	Yes
Campaigns	Yes	Yes	No	Yes	No	No	No	No	No	No
Exporting Services	Yes	Yes	Yes	Yes	No	No	Yes	No	Yes	No
Emailing	Yes	Yes	No	Yes	No	No	No	No	No	No
SMS Inbound/Outbound	Yes	Yes	No	Yes	No	No	No	No	No	No
Voice Calling Inbound/Outbound	Yes	Yes	No	Yes	No	No	No	No	No	No
IVR Services	Yes	Yes	No	Yes	No	No	No	No	No	No
Google Calendar/Authentication	Yes	Yes	No	Yes	No	No	No	No	No	No
Service Tickets / Time Tracking	Yes	Yes	No	Yes	No	No	No	No	No	Yes
Email to Service Ticket Services	Yes	Yes	yes	Yes	No	No	No	No	No	Yes
Time Clock / Payroll Exporting	Yes	No	No	No	No	No	No	No	No	No
Networking / IP & Host Management	Yes	No	No	No	No	No	No	No	No	No
Web Forms / Landing Pages	Yes	Yes	No	Yes	No	No	Yes	No	No	No
Invoice/Payment Collections Tools	Yes	No	No	No	No	No	No	No	No	No
Customized Programming	Yes	No	No	No	No	No	No	No	No	No

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What Do People Say?

I have known Victor for over 20 years and can honestly say he is one of the most gifted computer programmers I have seen. Together we have built many wonderful tools & applications for my customers. His team and his talents can not be understated, and as I like to call them miracle workers and amazing problem solvers. At any given point we will always have 2 or 3 projects in the works and all from happy customers. Thanks Victor and OmniV~ for all your hard work and dedication to your craft.

We have been using OmniV~App Suites since 2010 this was well before they relaunched as LucidTrac and will never switch to anything else. We have tried many other systems but OmniV~App Suites ( LucidTrac ) is in a world all it's own.

In 2007 we began our adventures with Victor & OmniV~, We have since integrated all of our ERP/CRM services, Inventory and Asset Tracking through their LucidTrac ERP/CRM. Our team has worked hand in hand with OmniV~ QA department to build customer RDI solution into LucidTrac that others could not deliver on. From there we have expanded to using TraX & Google Cloud Services linked through the LucidTrac. Thanks OmniV~ for all the hard work and dedication.

Sometime in mid 2011 we began using the OmniV~App Suites CRM to track and manage our DEBT-LEADS. This was a completely CUSTOM application built with the help of the QA-Team @ OmniV. These guys can truly take any vision and make it a reality. Thanks OmniV~

We started using LucidTrac - TraX in conjunction with our Regsicope (RDI) report center; They have made the process of tracking our returned checks a breeze and there application is easy and quick to use; The built in TEMPLATE system lets us generate collection and notices for direct mailing. They have made this part our lives smoother in this process. Thanks OmniV~

We have been using Omni V since 2011. There team and service is impeccable. We highly recommend them to anyone looking for there services that they offer. They are highly qualified and very reasonable on their pricing. You will not be disappointed at all with OmniV~. Sincerely, Michael A.

We found LucidTrac - Trax by lucky accident back in January of 2016 and the team has been nothing but the best in getting us collecting on our returned check items. Trax has been an amazing tool that allows us to take care of a this unfortunate part of the distribution and fulfillment process.

We reached out to OmniV in mid 2011 after our website was shall we say seen better days. There team was able to address our issues and have provided us with outstanding service and support since then. We are happy Victor and his team our on our side to make managing emails and our website a breeze.

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Here are some Blog Posts with Tag:

SLAs

The Importance of Service Level Agreements SLAs